Privacy policy
Woof & Brew Privacy Notice

At WOOF&BREW, we are committed to protecting and respecting your privacy. We want to reassure you that we are not in the business of selling, renting or trading your email data for marketing purposes. This privacy notice provides lots of information on when and why we collect your personal information, and how we use it and how we keep it safe.

Who we are
Controller: For the purposes of the Data Protection Act, and the General Data Protection Regulation ((EU) 2016/679), the data controller is WOOF & BREW, Unit 4, Bramley Rd, St Ives, Cambridgeshire, PE27 3WS

We do not sell, share or transfer personal information. We use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Contact details
Questions, comments and requests regarding this privacy notice are welcomed and should be sent to the Privacy Team at WOOF&BREW, Unit 4, Bramley Rd, St Ives, Cambridgeshire, PE27 3WS, or email: bark@woofandbrew.com

Changes to the privacy notice and your duty to inform us of changes
Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. From time to time, we may contact you to check your details are still accurate and up to date.

Third-party links
Our Site may, from time to time, contain links to and from the websites of our partner networks, stockists and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). It is not necessary for you to register with us in order to access this Site. However, we may collect, use, store and transfer some information from interactive features such as contact and registration forms and online surveys, which may include different kinds of personal data about you:
Identity Data includes first name, last name, title, name, and date of birth of pet. Images of pets.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
Profile Data includes your name, purchases or orders made by you, your interests, feedback and survey responses.
Usage Data includes information about how you use our Site.
Marketing and Communications Data includes your preferences in receiving marketing from us.

How is your personal data collected?
We use different methods to collect data from and about you which include through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
Purchase our products;
Request marketing to be sent to you;
Enter a competition, promotion or survey; or
Give us some feedback.
Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this information by using cookies, server logs and other similar technologies.

How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
To perform the contract we are about to enter into or have entered into with you, and to provide you with the information or products that you request from us.
To notify you about changes to our products.
To ensure that content from our Site is presented in the most effective manner for you and your computer.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
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Marketing
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. We may use the information you have provided to provide you with information about other products that we offer that are similar to those that you have already purchased or enquired about. We may also use the information to provide you with information about products that we feel may interest you. If you are an existing customer, we will only contact you by electronic means with information about products similar to those which were the subject of a previous sale or that you have expressed interest in. If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data.

Opting out
You can ask us to stop sending you marketing messages at any time by visiting the Site and entering your details to unsubscribe, or by following the opt-out links on any marketing message sent to you. Alternatively you can also email us at bark@woofandbrew.com Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product purchase, product experience or other transactions.

Cookies
Our Site uses cookies* to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly. Our Site sets cookies which remain on your computer or device for differing times. Some expire at the end of each session and some remain for longer so that when you return to our Site, you will have a better user experience.
*A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
We use the following cookies:
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data
We may share your personal information with any member of our business.
We may share your information with selected third parties, including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Woof & Brew, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention
How long will you use my personal information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your legal rights
You have the right to ask us to correct any incorrect personal information we store about you, to delete personal information, or otherwise restrict our processing, or to receive an electronic copy of the personal information you provided to us. To ask for a copy of the information we hold, or to ask us to correct or otherwise alter our current processing, please email us at bark@woofandbrew.com

No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints
If you are not happy with the way your information is being handled, or with the response received from us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.